How To Increase Your Online Sales

One sure fire way to increase your business profitability is to increase your sales, but effective marketing will be wasted if you can’t convert those who visit your website into paying customers. Before hiring the services of a business consultant, for in-depth strategies relating to your organisation, try the following steps to increase sales online:

Make your services clear – One of the biggest barriers between you and your online sales is your website home page. It’s a common mistake to try to be witty or poetic on your landing page, but clear headers that detail exactly what you offer can make a huge difference in securing custom.

Improve your CTA (Calls-to-action) – Effective calls-to-action are essential in triggering your customer to do something, whether that is: adding their name to your mailing list, browsing your products or placing an order. CTA’s should be ‘above the fold’ of your website, meaning there’s no need for viewers to scroll down.
Use concise headlines and phrases that direct action like ‘Sign-Up’, ‘Buy Now’ and ‘Contact Us’ along with colours and images that stand out in a simple and professional manner.

Emphasize the benefits for your customers – Put yourself in the mind-set of your buyers, how do your products and services really benefit them? List these benefits within your content and product descriptions. Use percentiles and statistics were possible; by how much can your software increase productivity? How fast will your new diet plan help people lose weight?

Customise your offers – For some small businesses a ‘one-size-fits-all’ approach is not the most successful. Even when you think your audience is a homogenous group, look closer and make sure you have segmented your potential customers properly. Your actual products/services need not change, but the way you market them can.

Make sure you’re easy to do business with – Secret shop your own company. This could mean heading in store and browsing physical products or sitting back and using your business website to place an order. Is it as easy as possible to do business with your organisation? A quick review of the purchasing process can help eliminate inadvertently pushing clients away.

Display testimonials and reviews – Online business is based on trust. When we can’t see and touch products in advance, we rely on reviews, particularly if we’re making a hefty investment. The same applies to online service providers. Testimonials help build a trustworthy reputation when clients won’t have the chance to meet you face-to-face.

Make the most of social media – Today, business consultants will tell you the growing importance of social media for increasing business sales online. The amount of time and money you invest in online marketing will have a direct impact on the results you can achieve but even casual use of social networks for business can see an increase in traffic and lead generation. Facebook, Twitter and now Google+ have become staples in any organisations online presence.

Ensure a sense of urgency – If you want to make quick sales, you need to convince your browsers they need to buy now. Irresistible offers which have a limited time period are a great way to instil a sense of urgency for the buyer.

Five Flaws Of Management and Business Consultancy To Avoid

Management consultants are used by businesses of all sizes and in all areas of industry and commerce. It is true that a good business consultant can be worth his or her weight in gold; developing implementable business strategies, streamlining processes and essentially steering a company towards a more profitable future.

There are, however, certain pitfalls that are essential to avoid if your company is to truly benefit from the services of  business consultants.

1. Pre-Packaged Solutions
Too many businesses settle for ‘one size fits all’ consultancy. Your firm is unique; it has its own unique problems and therefore requires unique solutions. Any consultancy firm that fails to recognise this is ultimately going to provide a substandard level of consultancy and fail to reach the best results for your firm.

Of course, any good consultancy firm will have a set of tried and tested techniques it uses but this is very different to proposing bland, non-bespoke strategies and plans for its clients.

2. Inexperience in Your Field
Small business consultancy firms typically begin targeting a niche area of industry. As they grow, however, they may begin to diversify into other areas that perhaps their consultants do not fully appreciate or understand.

For any consultancy firm to produce real, deliverable results for your company it is essential their consultants are experts in your field. Always ask for evidence of their experience before signing any consultancy contract.

3. Lack Of Sustainability
A common complaint from businesses that have hired consultants in the past is that once the contract has come to an end or a project has finished, the results that they were enjoying suddenly disappear.
Always check a business consultancy firm has a sustainability plan. The best will offer a period of audit following a consultancy project to ensure their work is sustainable.

4. Report Only Based Consultancy
Some consultancy firms offer purely only report based consultancy. This means the consultants spend a period working in a company, auditing their books and processes, before writing an extensive report on what the firm could do better. This is the end of their involvement.

For a company to get the most out of a consultancy project the consultants need to be hands on and work alongside the firm to ensure their plans and proposals are implemented. It is very rare the implementation of a proposal will go exactly to plan and the best consultants will be dynamic and able to adapt to problems as they arise.

5. Non-Relevant Consultancy
Finally, there are so many different types of consultant it is important for a company to enlist the services of one relevant to their needs.

For example, an IT consultant may well be fantastic at setting up technology infrastructure but completely out of his or her depth in terms of website development. Both tasks fall under the category of IT but require very different skill sets and it is important the company fully understands what they require from the consultant.

What Your Business Can Learn From Apple’s Marketing

Ready . . . Fire . . . Aim . . . hey, we just launched a new product!

And so it was with the very first Apple Computer.

Yes, you did read that first bit right. ‘Ready. Fire. Aim.’ – rather than ‘Ready. Aim. Fire. ‘

Which is what the majority of businesses would do.

Many business owners have grand plans for their businesses – but (and it’s a big but) – they never take action on them. Or maybe they take action in small increments, but they don’t take the MASSIVE ACTION that will achieve their goals. In fact, some business owners will spend months poring over every word, every comma of an ad, without ever putting it ‘out there’ to be judged by its public.

That’s mainly because they are waiting for conditions to be exactly right before they do whatever it is they dream of doing. But the key thing is, it’s never going to happen. If you wait for conditions to be ‘exactly right’, you will never get your business to the place you want it to be.

Now I’m not advocating that you throw a bundle of cash at marketing your latest product or service without due diligence, but what I am suggesting is that you get your offering to market in any way you can and then assess customer feedback, modify as necessary and relaunch. There are a number of specialist marketing companies that could help you accelerate your success in this arena.

Here’s the Apple process again:

• Ready (we know it’s not yet perfect)
• Fire (we’re launching it anyway)
• Aim (we’ll get customer feedback, modify our product and relaunch it)

Many software and technology firms do this to great effect. How often do you see Sensational Software V1.0 – and that’s it? No, you’ll get infinite upgrade options every now and again with many modifications and add-ons. (And hopefully, any bugs fixed!)

Procrastination for procrastination’s sake is the enemy of innovation. It can halt your company’s progress – it could even mean you get beaten to market by a main competitor.

So unless you are waiting on a patent application, or are bound by some other legal restriction where disclosing your product design too soon could be a problem, taking massive action could see your business move forward in leaps and bounds.

Why not discover how online marketing consultants can help you get your business to where you want it to be?

Ready . . . Fire . . . Aim . .  . right?

Do Your Customers Like You?

It’s no secret that we as consumers choose to buy from people (businesses and brands) we like and trust. So if I asked you what your customers think of you – do they like you? Do they love your products and services? Do they trust you? Do you know?

If you’re a fan of ‘Mary Queen of Shops’ or ‘Ramsay’s Kitchen Nightmares’ and the like, you will know that when Mary Portas or Gordon Ramsay attempt to turn around the fortunes of an ailing retail store or restaurant, one of the first things they will do is to ask customers of that business what they think about it. What they like about it – and mainly what they don’t. Yes, it makes for compelling TV viewing, but there’s a sound resonance behind this approach also.

Namely that once you know what your customers like or don’t like about your business, you can create a strategy to address these things.

Many businesses fail because they create a product or service for which there is insufficient demand. Another reason for failure is due to poor marketing strategy. If there is a proven demand for your product or service, but your marketing messages are either not reaching the right people at the right time, or your messages are not being understood, then you will need to take steps to address this.

Customer complaints can be good for business

The most successful businesses thrive on customer feedback – not only do they encourage it – but they actively seek it.

“How was your shopping experience today? Tell us at ourwebsite.com and you could win a £25 voucher to spend on your next visit.”

And did you realise that your customers who complain could turn out to be your biggest allies? That’s right, if you acknowledge the validity of their complaints quickly and put them right, research shows that these customers are likely to become your brand ambassadors – possibly for life.

As a business owner it may be more palatable to bury your head in the sand and blindly carry on as you are. That’s perfectly natural. As human beings we all want to be liked and most of us like to think we are good at what we do, but unless you seek feedback from your customers regularly, you may never know the truth of why people buy from you and why they don’t.

You may wish to engage a marketing consultant to set you off on the right track with your customer feedback campaign. Or if you are on a tight budget there’s a really simple ‘two-minute customer satisfaction survey’ you can download from the ‘Marketing Donut’ website – just insert your business details and logo and you’re good to go. You can of course customise the feedback form as you wish.

And once you know what your customers really think about you, you will be able to drive your business forward with confidence.

Nike To Push Women’s Running Products And Digital Fitness

When it comes to sportswear, the sale of women’s clothing in the UK may well be going to outstrip that of men’s sportswear. The example of outstanding women’s sportsmanship at the London 2012 Olympics will no doubt have played its part here. Fitness and sporting achievement are things many people are all starting to take more and more seriously.

Nike, the world’s biggest sportswear brand, is looking to take advantage of this by heavily targeting women in its running category for 2013. Nike saw a 7 per cent rise in group revenue in the three months leading up to November. This has been attributed in part to the double-digit growth from its running division which it believes has been what it calls a ‘growth accelerator’ for its womens’ products.

Charlie Denson is president of the Nike brand, and has said that the running category will be growing organically through marketing and ramping up investment in product innovation throughout 2013: “If you look at the combined strength of women’s running, training and sportswear year-to-date, it is outgrowing our men’s business. Better still, our women’s business will be bringing a lot of new energy into the retail space this spring and on into the summer.

“I continue to see a lot of opportunities for (the running) category. Participation rates are growing around the world, our performance innovation is stronger than ever and apparel continues to bring new energy to the consumer.”

Basically, Nike’s strategy for the next year will all revolve around making its running, training and sportswear categories more appealing to women. Alongside this, it will be growing its range in the increasingly competitive digital fitness category. In the sector it already offers its FuelBand sports performance monitor, and in 2013 it is set to launch an accelerator scheme for start-ups to develop their own digital fitness products. All the major players in sporting goods and apparel are stepping up their activities in this area so it is certainly a key focus for future development.

According to Mark Parker, president and chief executive of Nike: “We are just beginning to tap into the potential of digital technology, but we believe the opportunity to drive growth long-term is incredible, and we will be investing accordingly to capture that potential in product, in brand and e-commerce.”

Marketing A Marketing Firm

One would hope that a firm specialising in the subtle art of marketing would be fully capable of carrying out their own marketing and advertising strategy. Whilst in the boom times this is usually the case, many marketing companies are currently failing to reach out to their potential client base in these tough economic times.

The trouble is many firms cut back on what they consider to be luxuries in times of economic downturn. Unfortunately for marketing companies, their services are often deemed so; particularly in smaller businesses across the UK.

It is therefore essential for marketing firms to not only offer affordable marketing plans to their clients but also address the fact that their services are indispensable and could even be the difference between profits or loss, particularly as our economy struggles to start moving once more.
How? It is not always that straight forward.

First of all, for a company to even consider extending their current contract with a marketing firm (let alone enter into a new one) it is going to require the budget. This could mean offering current clients a better deal or even reducing the agreement to meet their tighter financial constraints.
New potential clients are going to need to see a marketing package that they can afford, whilst of course a marketing firm has profit margins to maintain. Offering deals such as an ‘internet only’ package at a reduced price is one example of a reduced package that could attract companies with smaller budgets.

Whilst anyone in business should appreciate the need for a sound marketing strategy, not all companies believe that they require the services of a marketing firm to develop or implement one on their behalf. As mentioned, this mentality often leads to a drop in companies outsourcing their marketing requirements and hence a fall in the potential client base for marketing firms.
It is on the onus of such marketing firms to address this belief and ensure that their entire potential client base have full confidence in the firm’s ability to increase sales and revenue for their customers. This can be done in a number of ways.

Client testimonials and success stories are always a sure fire way to encourage confidence in potential clients. They allow companies to see first-hand the work a marketing company is carrying out and the success it is delivering to its clients.

Blogging is another method a marketing firm can employ to attract customers. Keeping a blog on the company website allows the firm to share details of any accolades it achieves, any notable success stories as well as discussions about the very latest marketing techniques it is employing. All of these inspire confidence in potential clients and increase their likelihood of approaching a specific marketing firm.

At the end of the day, there is little point preaching to the choir. The majority of marketing firms are very clued up on how to sell their own business. In such trying economic times, however, it is always wise to take a step back and question just how suitable one’s own products are for potential customers.

The questions to ask are ‘can our customers afford our services?’, ‘are we offering them great value for money?’ and ‘will we really add value to their business?’
If the answer to these questions is yes, you might just be on track.

Applying Six Sigma To Marketing

Terms such as ‘Six Sigma’, ‘process improvement’ and ‘DMAIC’ are not traditionally the jargon of a marketing consultant. Nevertheless, there is an increasing proportion of such experts using this technique, developed by Motorola back in the 1980s, to improve their marketing strategies and process.

So what is Six Sigma? What is it all about?
Essentially, Six Sigma is a methodology that aims to reduce the amounts of faults or mistakes in a process. If a process has achieved Six Sigma, statistically there will be just 34 mistakes in every 1 million opportunities.

That sounds great, but how does it apply to marketing?
Well, a marketing consultant may never reach Six Sigma although the methodology that comes with it can greatly increase his or her marketing success rate. Imagine coming even close to selling to 99.99966% of the potential clients that view an advert! Of course that seems ridiculous, but the methodology once developed in the manufacturing industry can actually help a marketing business.
In fact any organise with a goal orientated strategy or process can achieve results with Six Sigma methodology, as long as the strategy is well defined and organised.

What is this methodology?
The Six Sigma methodology is centred on one acronym, DMAIC.
Define – a company needs to define the problem and the goals it wishes to achieve. This could well be top level targets such as ‘increase sales’.
Measure – the firm should then measure its existing system, determine its capability and establish parameters in the current system that could be optimised to improve it.
Analyse – once the parameters to optimise have been established, the company should apply statistical tools to discover just how to do so. Look up ‘design of experiments’ and ‘Taguchi methods’ for an idea where to begin.
Improve – once the firm has established just what can be done cheaper, faster or safer it should do it. Being inventive is no bad thing; the statistical tools are there for guidance rather than constraint.
Control – the new process needs managed effectively to ensure it operates smoothly and efficiently.

How would a marketing firm go about implementing this?
In the manufacturing world, Six Sigma infrastructure is typically implemented as follows.
Black Belts – These are the people responsible solely for the implementation of the Six Sigma process. They should be knowledgeable about the process to be optimised and focus their entire time on implementing Six Sigma and DMAIC.
Green Belts – These are the staff who, whilst continuing with their day to day responsibility also lend a hand to the implementation of Six Sigma.
Process Owners – These are the line managers whose own operations are going to be the focus of the Six Sigma optimisation.

 Can it really work in marketing?
Whilst the Six Sigma approach was certainly developed for the manufacturing world, there is absolutely no reason it cannot be applied to other industries. It already has been widely adopted in the financial world as well as in health care and marketing is simply another industry that could certainly benefit from the approach.

From optimising administrative tasks to better identifying potential customers, Six Sigma is waiting for the marketing consultants and companies of the world to grasp it and utilise it to the very best of their ability.