Email Marketing FAQs: Key Questions Answered

 An effective email marketing strategy has the potential to deliver an ROI that goes beyond any social media marketing campaign.

In this post, we’ll be taking a look at a series of frequently asked questions on the subject of email marketing, which may prove particularly helpful for smaller businesses starting out for the first time:

Q1. What rules do I need to be aware of regarding the legality of my subscription list?

Different rules apply in different parts of the world, so you need to ensure you comply with the corresponding regulations accordingly. A few examples of which include:

• United States: CAN-SPAM Act

• Canada: CASL

• European Union: GDPR

• Australia: Spam Act 2003

Q2. How often should I review my email marketing list?

Ideally, it is advisable to conduct an email ‘scrubbing’ exercise at least once every six months. During which, you should take steps to identify inactive subscribers in your list, found out why they disengaged with your brand and attempt to re-engage them. Those that cannot be brought back should subsequently be deleted.

Q3. What do I need to do to ensure maximum engagement with my emails?

A strong and appealing subject line plays the biggest role in determining whether or not your emails will be opened by the recipient. After which, dynamic content of genuine value that feels personal to the reader is essential. Keeping things brief is also advisable, as an email with too much content is more likely to be ignored than a concise communication.

Q4. Is it a good idea to send attachments?

The short answer is no, for the simple reason that they are commonly associated with malware and viruses. In addition, emails with attachments are often automatically blocked, or sent to spam folders. Where possible, attachments should be avoided.

Q5. How about including a video clip in an e-mail?

This can be a much more effective strategy. Estimates vary, but some studies have shown that video content can reduce unsubscribe rates by as much as 75%, generate 96% higher click-through rates and significantly boost the amount of time a person spends viewing the content of an e-mail.

Q6. Is email automation a good idea?

To a degree, but it is essential to ensure that automation does not completely erase the human aspect from your strategy. Every mail needs to be interpreted as personal, relevant and of some kind of value to the recipient – not something automated, generic or bot-generated.

Q7. Should I bother with an unsubscribe message?

Yes, but not necessarily for the purpose of attempting to convince the subscriber in question to stick around. The biggest benefits of an unsubscribe message is the way in which it offers invaluable insights into why people are choosing to leave your email list in the first place.

Q8. Is it worth buying a mailing list from an email scraping service?

In a word, no. The use of harvesting bots not only tends to produce epic lists of spam email addresses of no value, but email scraping is actually against the law in some countries. Making use of such services could therefore pose a risk to your business that really isn’t worth taking.

Does Email Marketing Still Work?

These days it can sometimes feel as though getting your company noticed is all about social media and viral marketing. Once such a revolutionary concept, it can now seem as though the humble email is already fading into the background when it comes to devising an effective marketing campaign. 

Many of us assume that marketing emails are not even read anymore, but simply dismissed as junk mail and deleted instantly. Consumers have got wise to it, we may think, and so we have to find new ways of reaching them. 

But this is not the case at all: customers will still take notice of email, provided that companies can adapt and learn to use it in new ways. For example, the Direct Marketing Association’s 2012 Email Tracking Study reported that consumers are still signing up to receive marketing related emails. 

According to the organisation, consumer approval of the content of marketing emails is actually on the increase, with 25 per cent saying that they still find more than half the emails they receive relevant and of interest to them. Put simply, it is not the medium itself that is lacking but simply that some companies are still employing it in fairly obsolete ways that no longer suit today’s consumer. 

So what are the kinds of changes companies need to be making to their email marketing activities? For one thing, it is not good enough to simply send out hundreds or thousands of generic emails to random consumers and hope that a high enough percentage respond. Nowadays people are wise to this, so if you want to achieve an acceptable level of success you need to take a targeted approach. Take the time to build up a detailed database of existing clients and break them down into sub-categories. This way you can send them emails that are relevant to their interests and needs. Anything else is a waste of both yours and the recipient’s time. 

You can personalise emails still further when it comes to emailing previous customers by employing a method known as behavioural targeting. People will be much more inclined to read their emails if they feel the seller has really taken on board their needs. You should, therefore, be looking at how they responded to previous emails, what their website browsing patterns are and what kinds of things they have tended to purchase in the past.

Remember also that mobile marketing has been a real game changer. Nowadays people are relying increasingly on smartphones to read their emails or catch up on the news. This is something that many companies are still failing to take on board when it comes to adapting their marketing emails. Layout is absolutely vital for mobile: responsive design is key as it should be easy for users to take action within seconds of opening the email. The wording should also be extremely concise so they can get the gist of what you are trying to sell them in the first couple of sentences. There is very little room on a mobile screen for long-winded, wordy messages. Consumers don’t like ‘clever’ marketing jargon these days. They want to be told things simply and quickly.

Finally, contrary to what some companies seem to think, you shouldn’t make it difficult for recipients to unsubscribe to your emails. If your marketing department is doing its job properly then your messages should be working with the people who genuinely want your products. If uninterested people unsubscribe then you will not be wasting your efforts on them when you could be concentrating on genuine customers.
It’s really worthwhile taking all these points on board, because if you get it right then email is still one of the lowest cost marketing methods available to you

How Your Business Can Succeed With Email Marketing

In 2009 the US Direct Marketing Association (DMA) produced a report: ‘The Power of Direct’, which revealed that every $1 invested in email marketing produced a return of $43.08.

Additionally, Forrester Research, an independent IT and business research company, estimates that the Euro
pean email marketing sector will be worth around £2.15 billion by 2012.
Email marketing is far more than a cheap and easy alternative to direct mail. The fact is, anyone can do email marketing – but not everyone can do it well.

Here are 4 proven ways for creating better email campaigns:

Devise a Secure System for Collecting Email Addresses
Every time your business connects with a customer you should seek to capture their email address. You can do this through your website, via a call centre, surveys, exhibitions, point-of-sale, prize draws and so on.
There are strict rules regarding the keeping of personal data and how you use it. The Direct Marketing Association Email Marketing Council produces Best Practice Guidelines that will prevent you falling foul of the regulations. More information is available at: www.dma.org.uk.

Do make it easy for your prospects to opt-in or opt-out of your mailings. People who sign up to receive your emails/ newsletters/ offers need to be reassured they can unsubscribe easily, with one click of the mouse preferably.

Create an Attention-grabbing Subject Line


Internet marketing is all about satisfying your readers’ short attention span. Also bear in mind that some email service providers will display only the first 38-47 characters of your subject line in a recipient’s inbox – and for mobile devices the subject line is shorter still.
Therefore keep your subject lines short and to the point – and test them repeatedly. It’s often helpful to devise your subject line last – after you have finalised your message.

Keep Your Message Content Relevant

‘Irrelevancy’ has been dubbed the new spam, so make sure what you write is both relevant and engaging for your readers. Try not to think of it as blasting out an email to an entire database, try to picture one single customer that encapsulates your target market and write just for him or her. Personalise your communications as much as possible. For greater impact make sure each email focuses on one single message rather than several.

Sending Emails at the Right Time Can make a Huge Difference to Your Response Levels
A UK market research team analysed over 650,000 emails sent by some 34 companies. The results might surprise you.
Here’s what they discovered about the best and worst times to deliver your emails:
• 10pm to 9am – the worst time to send email (the email equivalent of the ‘black hole’).
• 9am-10am – the second best time for email opening, consumers are happy to be distracted by special offers, live events, and deals on consumer goods.
• 10am-noon – your prospects are focussing on work-related matters rather than opening marketing emails.
• Noon-2pm – somewhat surprisingly, the survey found consumers prefer to spend their lunch break checking out news alerts and online magazines rather than catching up on emails.
• 2pm-3pm – the immediate post-lunch period – again with the main focus on work, the only emails that elicited a response were those relating to financial services.
• 3pm-5pm –workers begin winding down, with more of a focus on their personal situation. Another positive time to send emails relating to property and finance.
• 5pm-7pm – a great time for recipients to receive offers about holidays and B2B promotions.
• 7pm-10pm – the best time to engage your customer: all sorts of communications fair well in this time slot, particularly offers on clothing and special interests. Gym, sports and leisure promotions are exceptionally well received during this period.